8/4/2023 0 Comments Hyatt key west resorts![]() I can’t believe I wasted all my points on this experience. Yet they offered it but did not communicate the charge until checkout at which point I was already fuming. Also they charge $60 for housekeeping on stays under 5 days. So you can kick me out at 10am but not give me the courtesy of a call when the room is ready. At 4:30 I called and they said the room is ready. We arrived at 3:00 and they said they would text when room is ready. I have never stayed at any property with a 10am check out, so I was cooking breakfast for my family when they knocked and said time to go. They send texts on towels and pool hours but no checkout time reminder. 10am check out needs to be emphasized and reminded. I plan large meetings with Hyatt all over the world so those words confuse me. We heard more than once ,”this is not a Hyatt, it is a Hyatt Club”. Personnel needs customer service training. The hotel can also arrange a taxi to downtown, for about the same cost of an uber.… I would make sure too find a taxi that has a meter. One of our party was charged $20 for a 1.5 ,mile drive. We found that taxis at the airport charged different amounts for each of us. We used insta cart and ordered food from Publix, including alcohol. Wonderful space in each unit, all 2 bedrooms with a screened in large porch which we used for family gatherings. I would suggest checking to see if there are ships in port in Key West to better enjoy your experience. We make a couple of trips to Mallory Square, the first time we went there it was packed as a cruise ship was in town. We used an uber everywhere and the prices were very reasonable. ![]() There are restaurants in walking distance, and no need for a car. While there is no restaurant the Tiki Bar is excellent staffed by SuZy Q and a Food Truck offers quality food while spending a day at the resort. There really is no "beach" however the small lagoon kept our young teenagers busy along with the book, kayaking and paddle boarding. We enjoyed the Hyatt very much as a family vacation. It won over my heart and I can't wait to go back … I hope you all take the time to read this review although it is pretty lengthy. Personally, I feel That most of the reviews usually are about the amenities And we were definitely pleased with what this property had to offer, But I feel it is about the Staff, because They are the engine that makes everything run. On the whole now, I feel like they're my extended family. ![]() Sweet and wonderful as well although I did not have as much interaction with them. He is so polite and sweet, Kitty, She's the whole package, Pam, She's a sweetheart with a beautiful Smile.There is Asiphe,Germain,Gaby,and Sahara. Germain Just seemed to me Like one of the key people there to handle just about everything.I want to give props to the front desk Team, I hope I haven't left anyone out. Jason the general manager came over to greet us when we first walked in And always had a smile And available to do what he could to make your stay memorable. What I feel is really important to mention is the Staff. The property is beautiful and the room Décor Has a beautiful island Vibe. Our stay at the hyatt residence club beach house was amazing.
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